Frequently Asked Questions
| Raised Dog Feeders | Shipping & Billing |
| Other | Wholesale & Advertising |
Do you offer wholesale prices for your raised dog bowls?
Yes,
we offer a couple wholesale starter packs for retailers. Our wholesale prices do not include shipping, please contact us with your shipping address and we'll help you determine the most cost effective way to ship your order. visit our wholesale page for more information.
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How do I determine the right height for my dog?
Measure from the ground to the top of your dog's shoulder, this is called the wither height. Then subtract 6 inches. This is the correct feeder height for your dog. (For small dogs subtract 4 inches)
We do offer suggested feeder heights for your breed, but measuring your dog is always the best method.
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How do I determine the right bowl size for my dog?
The best way to determine the correct bowl size is to fill the bowl your pet is using now with water and see which one of our bowl capacities match closest. This list was based on filling our stainless steel bowls with water.
| bowl | capacity (approximate) | diameter | depth |
| 1 pint | 1 2/3 cups | 5 1/4" | 1 3/4" |
| 1 quart | 3 cups | 6 1/2" | 2 1/2" |
| 2 quart | 6 cups | 8 1/4" | 2 3/4" |
| 3 quart | 9 1/2 cups | 9 3/4" | 3 1/4" |
| 5 quart | 16 cups | 11 1/8" | 3 5/8" |
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Why Raise the bowls?
By raising the bowls up off the floor it helps our Canine companions in the following areas:
- Better posture, especially with older dogs.
- Better digestion - food moves from mouth to stomach quicker and easier.
- Less stress on the Pasterns (canine forearm/wrist area)
- Less "leaning", relieves stress on hips and shoulder area.
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What payment methods do you accept?
We accept VISA, Master card, Discover, and American Express. We also accept personal checks and money orders made out to Trendy Pet LLC.
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How much is shipping?
When you provide a shipping address during checkout, shipping costs are calculated real time through UPS. Please note that some custom orders or orders requiring special attention may cost extra.
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How and when was my order shipped?
All our elevated dog bowl feeders shipped via UPS ground within 7 business days. We email you a tracking number when your order ships. Orders requiring special handling may be shipped via the United States Postal Service.
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What are the raised bowls constructed of?
The feeders are made out of a rigid plastic material. The material is found in many kitchen countertops and bathroom cupboards. We selected this material because it does not absorb water, it is easily cleaned, does not stain, has uniform color throughout, and it is easily painted if desired. Here are a few key benefits of the construction material:
- Rot Resistant
- Resists Splitting
- Superior water resistance and weather ability
- Will not delaminate
- Insect resistant (including termites)
- Low thermal conductivity
- High insulation and sound absorption characteristics
- Lead, cadmium, barium and zinc free
- Easily cleaned
- Uniform Color and Texture
- Easily Painted
How do I clean the raised feeders?
Use a warm water damp sponge or cloth to wipe down the surface of your Trendy Pet feeder and dry with a clean towel. We do not advise using scouring powders or other abrasive cleaners as they may scratch the surface of the feeder. As an alternative we recommend the Mr. Clean Magic Eraser (or a similar product) which we have found to work extremely well on hard to remove spots. Household cleaners such as Windex, Sparkle, 409 and Fantastic can be used but always wipe them off with warm water so that no chemical residue is left behind.
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What is your return policy?
You must return the feeder to us within 30 days. You will be responsible for the cost to ship the feeder back to us. Once we receive the feeder, in good condition, we will credit your account for the original cost of the feeder, this does not include any shipping costs.
Please note all custom feeder are made specifically to your request. We cannot accept returns on custom made feeders.
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How can I cancel an order?
If you would like to cancel your order please email or call us to let us know as soon as possible. Please provide your order number when contacting us.
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What is your mailing address?
Trendy Pet LLC
4423 Hidden Lake Court
Hudsonville, MI 49426
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What if I never received my order?
When your order ships we email you a UPS tracking number. Please visit UPS.com to track your order to determine if there was a delay in delivery. If the web site indicates that your order was delievred but you did not receive the feeder please contact us and we will help locate your package.
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Do the Raised Feeders come in any other colors?
No. However, we selected the material because it is very easily painted. We would be happy to send you an extra piece of material with any order for spot testing with your favorite color paint.
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Concerned about dog arthritis?
Raising the dog food bowl significantly reduces "leaning" and relieves stress on your dog's hips and shoulders.
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My dog will not eat out of the bowls, what should I do?
Make sure you thoroughly wash the bowls. We clean all our bowls prior to shipping, however dogs are very sensitive to smell. Perhaps there is a smell that your dog is associating with something unpleasant. If your dog still will not approach the bowls after a thorough cleaning, try putting some really yummy treats close to the raised feeder and see if your dog will approach the feeder to take the treats. Next, place the same really yummy treats on the top surface of the raised feeder, but not inside the bowls yet. Finally, place the treats inside the bowl. We found that smearing a little bit of peanut butter inside the bowl also helps. Be patient. Let your dog approach the raised feeder at their own pace, never force your dog to eat out of the feeder. Some dogs will slowly approach the feeder and thoroughly smell it before they feel comfortable eating from the new dish.
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Why do some of the raised feeders have a cross bar at the bottom?
The cross bar is added to stabilize the feeder and prevent it from swaying side to side.
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Can I advertise on your site?
Please contact us regarding advertising on our site. We would be happy to exchange links with your pet related site as well, just to let us know you have added a link to your site and we will do the same for you.
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